Polk County Public Schools, Staff

Troubleshooting Tips & Support

Work Order

ITV Work Order Request

Final Cut Pro

Troubleshooting

FireWire Problems

Never yank firewire cables out of devices
Computer not recognizing FireWire device/deck
Setup, configure, & organize a FireWire Network
FCP log & capture reports preview disabled
Boot to blinking cursor or /etc/private/master.passwd error

Apple Troubleshooting Guides

Computer Crisis

Disk error messages
Sluggish or slow computing
Prevents normal operation
Forgotten passwords
Constant freezing

Startup Setbacks

Will not turn on
Will not fully startup
Displays weird screens on startup
Displays blinking icons
Any other startup issues

Device Dilemmas

Keyboard
Mouse
Digital camera
External hard drive

Software Snags

Apps unexpectedly quit
Apps stop responding

Display Difficulties

No video on display
Displays pictures in an unexpected manner

Internet Issues

Cannot connect to the Internet
Connection keeps dropping
Slow browsing

Miscellaneous How-to Commands

How to eject a disc with firmware commands
How to share files from 1 MAC to another
Final Cut Pro HD 5 Keyboard Shortcuts
DVD Terminology and Explanation
How to force quit a program: Press Option, Apple, Escape

For additional support of Apple computers please visit the Apple site.

Mac Maintenance