Polk County Public Schools, Staff

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Troubleshooting Tips & Support

Work Order

Final Cut Pro

Downloads & Updates

Your mac will automatically check for new software everytime you turn on your machine. If you would like to invoke the Software Update utility manually:

  1. Click the Blue Apple (10.4) or Black Apple (10.5) at the top left-hand of the screen
  2. Select Software Update...
  3. Click Install if there are any updates found
  4. You will be prompted for a password, but ITV does not password protect any computers and you can just hit the OK button or enter key

Troubleshooting

FireWire Problems

  1. Never yank firewire cables out of devices
  2. Computer not recognizing FireWire device/deck
  3. Setup, configure, & organize a FireWire Network
  4. FCP log & capture reports preview disabled
  5. Boot to blinking cursor or /etc/private/master.passwd error

Apple Troubleshooting Guides

Miscellaneous How-to Commands

For additional support of Apple computers please visit the Apple site.

Mac Maintenance

  1. Reset PRAM
  2. Directory Repair in Safe Mode
  3. Delete FCP Preferences
  4. Verify Disk Permissions
  5. Cleaning & Optimization
  6. Formatting & Installing OSX