Polk County Public Schools, Staff

Help Desk

Desktop and Network Support

Help Desk provides support for the following applications: E-mail, EleGrade, Excent, Genesis, Internet Explorer, Microsoft Office Products, Polk-ID, PEAS, E-PAF,PDS Scheduler, SAP, TAMS, Volunteers

Contacting the Help Desk

Hours: 7:00am - 4:30pm, Monday - Friday
Phone: 519-8042
Fax: 519-7508
Click here to e-mail.

For assistance with SEMS, please call the SEMS Help Desk at 534-0457 or 534-0458.
For assistance with BLACKBOARD, please contact Bill Bucklew at 534-9288.
For assistance with FASTPASS, please contact Martha Hernandez at 519-3673.

To print, view, or save a document:

The web pages in this section provide access to the documentation for all of the systems that are supported by the Help Desk.

• To view any of the documents, please click on the corresponding link.
• Icons beside the link will indicate their file type (PDF , Excel , Powerpoint , etc.), or if they link to an external site .
• To print any document, click on the link to load the document, then click the Print Icon.
• To save a document, open the document, then click Save Icon.

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