Polk County Public Schools, Staff

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E-mail Archive Troubleshooting

User Friendliness

I am having trouble finding anything in Mimosa that isn’t currently in my inbox. Has something changed?

By default, this product version is set to only show 6 months worth of data. Update it by going to Options > User Preferences, change the “Limit Search Period in Quick Search to:” field to None Specified. Also, on the Version History tab, be sure that the Deleted Items are set to Display. Also, on the Version History tab, be sure Deleted Items are set to Display.

Tired of having to log-in to the archive? Or tired of prompts for pop-ups or downloading a file?

You can get around that by making some changes to the Internet Explorer settings on your work computer. Follow the instructions in this document. Note: There are some computers that this may not work on. Possibly due to program versions and/or computer settings. These changes are highly recommended.

Accessing the Archive

My "Mimosa Archive" folder has disappeard. I've checked other folders and it's not there. How do I get it back?

You or your Network Manager can create a new folder. See how here.

I can't log in to my archive. I get a "You are not authorized to view this page" error.

Check your Internet Explorer Proxy Settings. Open Internet Explorer, go to Tools, Internet Options, Connections, LAN Settings. Make sure the check box for “Bypass proxy server…” is UN-checked. Then click Advanced and make sure that the “Use same proxy server…” is UN-checked.  

When I click on my archive folder all I see is "No items to show in this view".

The Mimosa Archive folder is simply an empty folder that acts as a doorway to the archive's web interface. There is a web address set in the folder properties that tells it where to take you whenever you click on it. If this web address is removed, you will see the empty folder (hence, the 'no items'). Make sure that the web address is still set on the Home Page tab of the folder Properties. View this document to see how.

Using the Archive

When I am in my archive, I get "No Records Found".

Possible reasons:

When recovering a message or folder, I do not see a Choose Folder box after clicking the Restore to Mailbox option.

Pop-Ups may be blocked. Look toward the top of the archive window and see if there is a yellow information bar asking if you want to allow pop-ups. Choose to Always Allow Pop-Ups from NearPoint. After allowing pop-ups, please follow the above listed steps again. We are working on a way to eliminate this prompt. (The Fix: see User Friendliness above.)

If you don't see the Folder Restore Option at all, the resolution of your screen may need to be adjusted or you may have to scroll down to see it.

When I'm in my archive, sometimes a bar comes up along the top and asks me to install an Active X Control or if I'm sure I want to Download the File. Is it ok to download the file?

Yes, this archive user interface is a web interface; therefore, you may receive pop-ups, notices, or errors as you would in Internet Explorer. You will have to tell it to Download the File every time you want to open a message from your archive. (The Fix: see User Friendliness above.)

I find the message I'm looking for and try to open it, I get the Download File box. After I click Yes, the window "resets" and I have to find the message all over again. Why?

This is a known issue and has to do with Internet Explorer Security settings. (The Fix: see User Friendliness above.)

I run a Search to find a message or group of messages and try to restore them. The Pop-Up blocked bar appears and after I click Allow Pop-Ups, the window "resets" and I have to run the search all over again. Why?

This is a known issue and has to do with Internet Explorer Security settings. After you select to Always Allow Pop-Ups from Nearpoint.polk-fl.net, you should no longer receive the error. (The Fix: see User Friendliness above.)

Oops!

I moved messages into my Mimosa Archive folder. How do I move them out?

I created sub-folders in my Mimosa Archive folder. How do I move them out?

The sub-folders may simply be dragged out of the folder or deleted.

General

I use a Macintosh computer, is the Mimosa Archive compatible?

We recommend accessing the archive via the Safari browser.