Polk County Public Schools
Documentation prepared by Help Desk staff for supported applications may be found on the main Help Desk section of this website: click here to visit.
Help Desk provides support for the following applications: E-mail, EleGrade, Excent, Genesis, Internet Explorer, Microsoft Office Products, Polk-ID, PEAS, E-PAF, PDS Scheduler, SAP, TAMS, Volunteers.
The IST Help Desk handled 41,000 phone calls and approximately 25,000 e-mails in the past 12 months. Over 180 training classes and numerous one-on-one training sessions were conducted by Help Desk staff.
| Name: | Title: |
|---|---|
| Jud Spruce | Supervisor, Help Desk/Training |
| Richard Cooke | Senior Technician, – Help Desk/Trainer/STS |
| James Enright | Senior Technician, – Help Desk/Trainer/STS |
| Teresa Walter | Senior Technician, – Help Desk/Trainer/STS |
| Elaine Motsinger | Senior Technician, – Help Desk/Trainer/STS |
| Diane Munton | Senior Technician, – Help Desk/Trainer/STS |
| Katie Molin | Senior Technician, – Help Desk/Trainer/STS |
Phone: 863-519-8040 or 56661
Fax: 863-519-8045
Click here to e-mail.